Do you ever need to set up a business operation for your core competencies? For example, you may need a records center or a virtual library but may not have the information management expertise to set up the operation and run it. What is the best way to acquire this knowledge without incurring high staffing and operational costs?

Cadence Group has a long history of helping clients find a cost-effective way to run an information management (IM) business operation outside their core competencies — in practice areas such as records management, virtual/physical libraries, knowledge management and research.

We apply our services in a way that allows you to get the highest return from your investment in people and technology.

With Cadence Group’s Outsourcing services, we take care of everything – management, staffing, and day-to-day operations – saving you as much as 30% on the cost of running many business operations.
In addition, you gain professional resources for many business functions including:

Central control, audits and enforcement of policies and    procedures
User support and training programs
Central contract management
Enterprise aggregation of vendor purchases
Coordination of internal communications and promotion
Technology decisions

IM Outsourcing Services
Outsourcing services are available in all Cadence Group practice areas. Our information professionals help you define, implement and operate an IM business function — such as a records center, virtual information center, physical library or research department — while you focus on your core competencies. Typically, Cadence Group outsourcing projects use the following approach:

Appoint an executive sponsor
Define program scope
Identify resources and responsibilities
Define policies, functions and services based on best practices
Assess software options
Secure necessary staff, equipment and software
Assign department-level liaisons
Provide day-to-day support to business units and individuals
Conduct periodic management reviews

IM Outsourcing Examples
Transportation giant – To improve this company's overall management of paper and electronic records, Cadence Group operates and manages the company's ongoing Corporate Records program. In addition, Cadence Group provides information on emerging technologies and practices, as well as cost reduction opportunities to support future decisions.

In the beginning Cadence Group assessed the existing Records Management Program; then recommended enhancements to policy, procedure and process with a focus on increasing efficiency, improving effectiveness and functionality, protecting confidentiality and security, and reducing the risk of loss and damage.

Telecommunications leader – At this major telecommunications company, Cadence Group manages the day-to-day operations of the legal library and a virtual, enterprise-wide library of knowledge resources. The virtual library aggregates content from multiple vendors into one centralized repository, and targeted content is delivered to desktops via an intranet application and supporting database, both of which Cadence Group manages, maintains and enhances.
The result: Documents accessed grew from 2,000 to more than 30,000 while content expenditures decreased by 8.3%. Overhead costs declined by 18% and the number of content providers fell from 20 to 12. For a more detailed portrait, see the full case study.

Aerospace structures manufacturer – To create a self-service information center, this manufacturing firm outsourced the establishment and management of a corporate virtual library to Cadence Group.  This virtual library solution, which includes information acquisition and dissemination, provides employees with self-service virtual access to engineering and manufacturing information. Through combined efforts, the implementation team was able to:

Assess the library resources needed by the various divisions
Aggregate corporate resource purchases
Negotiate cost-effective contracts for the virtual library    content
Organize the content so it is easily and quickly available    throughout the organization via a web application
Allocate costs across the divisions

For the ongoing operation of the virtual library, Cadence Group provides researchers, information specialists and IT support as well as office equipment, IT hardware and software, and supplies. The client receives a worry-free environment that saves them up to 30% over the cost of an in-house solution. Employees gain 24/7 worldwide access to critical information needed to perform daily work tasks. It’s a win-win for everyone.

Benefits of Using Cadence Group
With Cadence Group’s Outsourcing services, you gain maximum flexibility with your workforce by having the IM expertise when you need it — for as long as you need it. Outsourcing services also enable you to:

Apply best practices to improve business operations
Reduce the risk of non-compliance issues
Decrease operating costs
Gain economies of scale from enterprise-wide contracts and    purchases
Focus your business efforts on revenue-producing core    competencies

To discuss your information management outsourcing needs, please contact Cadence Group at 404-874-0544, ext. 113 or by e-mail at info@cadence-group.com.