User Support & Training

User Support & Training


Every organization faces gaps in knowledge from time to time. Maybe you are in the process of implementing an information management system and your staff needs technical assistance to navigate it. You might want your employees to be more educated on how to maintain records for your company in a compliant manner and to mitigate legal risk when records are created. Maybe you are an information professional looking to expand your knowledge and keep your resume competitive. Whatever your issue, Cadence Group supplies a variety of technical assistance services to help meet your support needs.

Cadence Group assists with cost effective reference and help desk support and learning management and training offerings to enable your employees to meet expectations and stay up-to-date with the latest knowledge, policies and best practices.

What We Do

e-Learning Modules and Customized Live Training

Cadence Group can provide your organization with a variety of learning opportunities:

  • live in-depth training – classroom and webinars
  • on-demand SCORM-compliant e-learning modules
  • mobile apps

Records & Information Management Training

Whether you need someone to provide one-on-one records management training, in-depth classroom learning opportunities, online or classroom-based certificate programs, or customized training, your information professionals will gain a theoretical and practical understanding of physical and electronic records and information management (RIM). Training Programs include:

  • RIM Awareness 101
  • RIM Policy
  • Electronic Records Management Training
  • In-depth Records Coordinator
  • Document Management, Records Management, Web Content Management
  • Records and Information Cleanup Events
  • Copyright Issues and Information Center Operations

Training will enable your organization to mitigate financial and legal risk, share data and knowledge across the enterprise, comply with laws specific to your industry, and increase employee productivity.

cg-CRM Help Desk

Cadence Group offers a cg-CRM Help Desk to guide records coordinators and staff as they cleanup, implement, and maintain their RIM (Records & Information Management) Program. The cg-CRM Help Desk is supported by a team of certified records managers and archivists.

Reference and Research Desk

Executives, business analysts and subject matter experts in your organization have a periodic need for support on reference, research and data analysis requests. Cadence Group can provide you with timely, cost effective research for specialized research projects, business intelligence, intellectual property, M&A activities, federal and state records laws and regulations, qualitative and quantitative data analysis, and other needs. Our professional researchers and analysts are available by phone, email, web reference desk, online chat.

We have flexible pricing options that include reasonable hourly billing or flat monthly retainer fees. Our solution will also save you and your organization the time and frustration that comes with doing essential research and data analysis under tight deadlines. All the requests we process are treated as strictly confidential.

LMS and Tech Assistance Support

Cadence Group’s Learning Management Systems and Technical Assistance Support allows your organization to track workforce learning and share learning resources to meet training needs. Whether we’re leveraging LMS technology that is already in place or creating a system from scratch, the CG team can ensure that your shareholders have access to all the training they need by adding, developing and administering the most relevant and up-to-date courses. By implementing peer-to-peer support and well-organized knowledge repositories, we can help learners to locate exactly the material they need to meet their learning goals outside of required training courses.

Cadence Group can:

  • help identify and document core competencies and associated trainings for recommendation to those in need of training
  • create long-term strategic technical assistance, peer-to-peer support, knowledge management and training plans with annual action plans
  • identify existing content or gaps in content that would help employers fulfill their technical assistance and training needs
  • create web content or curriculum as needed to fill training gaps

RIM Small Business Workshop

This one-of-a-kind educational opportunity makes an affordable approach to Records & Information Management available to small businesses – and provides the knowledge, expertise, policies, and guidelines needed to implement legally compliant programs for managing paper records, electronic documents and other media.

The workshop is specifically designed for CEOs and other C-level executives of small businesses (150 or fewer employees and less than $25 million in annual revenue).

What makes it so effective is the unique combination of Certified Records Management expertise from Cadence Group and legal expertise from the Information Management practice at Nelson Mullins Riley & Scarborough, LLP into one informative session.



Cadence Group was retained by a federally funded corporation to develop an information architecture, governance plan, and customization tools for managing documents and records in SharePoint 2010 and 2013.  We developed a communications and training plan to ensure agency personnel understand how to use these new tools for efficient  and compliant information management.


Cadence Group supported the medical school of a major university with expertise to create an e-learning website which provided live and online training to clinicians. 


Cadence Group is working with a federal agency program to design, test, implement, operate and administer a Learning Management System (LMS) and Technical Assistance website. We gather and analyze user experience/interface feedback and statistics to support us in the development of e-learning content and format, as well as ensuring that existing course materials are performing well.

User Support & Training Positions

  • Instructional Designer/Developer
  • Web Content Manager
  • Communications Specialist
  • Technical Content Writer
  • Copy Editor
  • Certified Trainer
  • Functional/Business Analyst
  • User Experience Designer/ Developer
  • User Support Specialist
  • Help Desk Specialist
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