Major Duties and Responsibilities:

Cadence Group is a woman-owned consulting firm, specializing in information management.  Cadence Group has a long history of helping clients easily obtain and manage information tailored to specific needs.  We are currently looking for a RIM Operations Manager to join a dynamic and rapidly growing team.

Position Description:  The RIM Operations Manager will assist the RIM team to maintain best practices associated with records and information management, and will provide assistance to personnel in interpreting and implementing retention schedules.  This person will also:

• Identify gaps between policy and practice and take measures to address them.
• Analyze and correct missing metadata associated with Client records/contracts.
• Have a “working familiarity with contracts and other legal materials” and extract metadata.
• Be able to use the Classification Scheme to classify a wide range of contracts and documents.
• Support recommended practices for individuals or groups that store their records on site.
• Promote/market RIM services by educating and advising end-users on how to store records.
• Facilitate and participate in meetings as a team member.
• Resolve conflicts, solve problems, make decisions, plan, delegate, train and motivate client and team members.
• Evaluate work priorities, procedures, and processes for effectiveness.
• Function in a team to reach project and program goals.
• Work with RIM Department Manager to maintain and execute the procedures manual and retention policy.
• Understand records management practices and techniques (media analysis, lifecycle concepts, disaster recovery, vital records, etc.).
• Understand ARMA GARP® and ISO standards as they pertain to records and record keeping.
• Manage restrictions and permissions of physical and electronic records.
• Manage a variety of projects and tasks in a complex and dynamic environment, work in high pressure situations, and work effectively at all levels of management and work groups.
• Maintain effective working relationships with department team members and representatives of other departments.